Refund policy

Eligible items may be returned within 7 days of delivery, provided they are unused, in their original condition, and accompanied by proof of purchase. Please note that custom-made, made-to-order, discounted, or sale items are non-returnable.

Stock items purchased online or in-store are not eligible for cash refunds, but may be exchanged or returned for store credit within the 7-day period.

Return shipping and associated costs are the responsibility of the client. These costs may be deducted from any applicable refund or credit.

In the unlikely event that incorrect or defective goods are delivered, please notify us within 3 days of delivery. Defective items are covered by a 6-month warranty in accordance with the Consumer Protection Act, and may be repaired, replaced, or refunded at LIM’s discretion.