LIM BUYING GUIDE

At lim we are proud of our craftsmanship and value the product we supply. Our furniture is handcrafted in Cape Town and may be shipped locally and abroad. Are you considering ordering a piece of furniture off our website? Please check availability should you require immediate delivery as not all items are in stock. If not in stock, our manufacturing lead time is 6 – 8 weeks.

CUSTOMISATION

We offer customization of our standard range, please contact us with your specific requirement. Customized orders require a 50% deposit which is subject to forfeiture should the order be cancelled prior to completion.

DELIVERY IN SOUTH AFRICA

We use the services of Campos Transport outside of Cape Town. Once manufacturing is complete they collect on Friday and deliver to your door between 7 and 10 working days depending on location. All items are insured and in the unlikely event of damage in transit, it will be returned to Lim for assessment.

INTERNATIONAL SHIPPING

All orders are crated professionally and fumigated. Please contact us for a crating and shipping quote to your destination. The quote will include the shipping charges, but excludes all import duties and clearing charges at the port of destination.

LIMITED WARRANTY

  • Lim furniture is warranted  to  be free from defects in material and workmanship, other than defects that are within accepted industry norms, for 6 months  from the date of purchase
  • Your claim under this warranty is to be exercised within 24 hours by your written report of the defect
  • If the product is found to be defective upon inspection by a lim representative and the original invoice is supplied, the defective part will be repaired or replaced at no charge or  refunded
  • This applies only if such defective product was subject to normal DOMESTIC use and for the purpose for which it was intended and perfectly handled, stored, installed and maintained in accordance with industry standards. It does not apply to items used for commercial purposes
  • The limited warranty is for the repair or replacement of the defective component  only, it does not cover transportation costs, labour on site, nor any damaged product due to abuse, neglect or misuse
  • It does not cover normal wear and tear and deterioration from normal use during the standard life of the product. This  includes  chipping on edges,  scratches,  dents,  staining from pens, rubber, candle wax,  wine,  food,  liquids,  or any perfumed product,  the use of abrasive or corrosive products,  colour  variation due to artificial lighting or  UV rays and water damage

 

CARE INSTRUCTIONS

IN GENERAL, ALL FURNITURE SURFACES ARE NOT:

  • resistant to impact, heat or UV exposure
  • impervious to moisture and liquids and may result in staining or discoloration

PLEASE NOTE THE FOLLOWING:

  • use coasters, placemats, and trivets  to  protect  all  surfaces and dry moisture or liquids  immediately
  • do not drag sharp or rough  surfaces  across  furniture, use placemats, coasters and trivets to prevent scratching
  • direct contact with pens, rubber, candle wax, wine, food or any perfumed product will leave a stain on most  furniture  surfaces
  • wood may expand and contract with seasonal variances. Maintain constant humidity levels to prevent warping or cracking
  • air, artificial light and UV will over time change the natural colour of  wood and sprayed surfaces
  • rotate items on any   surface  for uniform ageing and colour development
  • lighter   woods   tend  to  yellow  and dark wood lightens with age
  • do not drag furniture that has  legs  as they may crack or break off  if  on  tiled  or uneven floors

WOOD

  • raw unsealed wood use a soft cloth for dusting or commercial sanding block to remove any dirty marks. Will yellow with age
  • sprayed or stained wood use a soft damp cloth as needed and wipe dry. Do not use cleaning products containing ammonia, alcohol or petroleum. Avoid furniture polish as it accumulates and leaves a residue over time
  • oiled or wax wood surfaces use a soft damp cloth as needed and wipe dry. If wood appears dry use commercial furniture oil or wax following the grain of the wood and remove excess and buff with a clean cloth

SPRAYED SUPAWOOD

  • use a soft damp cloth to clean and wipe dry. Do not use any ammonia, alcohol or petroleum based products
  • for spot cleaning use a solution of water and a mild detergent and wipe dry

STAINLESS STEEL

  • do not use any metallic scourers or coarse abrasive powders
  • use a soft damp cloth to clean and wipe dry and when necessary a commercial metal polish may be applied
  • outdoor furniture should be washed down regularly with a mild detergent and a metal polish applied to prevent any oxidization
  • rain, dust and salt will cause contamination over time

EPOXY COATED STEEL

  • do not use any metallic  scourers  or coarse abrasive powders
  • use a soft damp cloth to clean and wipe dry
  • outdoor furniture should be washed down regularly with a mild detergent

MARBLE & STONE SURFACES

  • honed surfaces are not sealed and will stain
  • use a soft cloth to clean
  • do not use acids or solvents on the tops

CONCRETE SURFACES

  • tops are polished and sealed but staining may occur
  • use a soft cloth to clean  with  soap and water
  • a light waxing with Cobra Wax CLEAR  is  advisable  as needed
  • do not use acids or solvents on the top as it will corrode concrete

FABRIC & LEATHER

  • professional cleaning is recommended, except in the case of pre-washed loose covers which may be washed at a maximum of 30 degrees with a mild detergent, no tumble drying

MIRROR & GLASS

  • backs of mirrors may be damaged by moisture
  • use a soft cloth to clean with a commercial glass cleaner and wipe dry